Refund policy

At Piece of The Game, we strive to provide our customers with a seamless online shopping experience. We understand that errors in stock availability or pricing may occur from time to time. To ensure transparency and fairness in such situations, we have established the following policy for canceling orders:

1. Order Confirmation: When you place an order on our website, you will receive an order confirmation email. This email serves as acknowledgment of your order and does not guarantee that the order will be processed.

2. Stock Availability and Pricing: Our website is regularly updated with accurate stock information and pricing. However, there may be rare instances where errors occur due to technical glitches, system updates, or human oversight.

3. Cancellation Rights: If we identify that your order has been affected by a stock availability or pricing mistake, we reserve the right to cancel your order. In such cases, you will be notified promptly via email or phone.

4. Notification and Refund:

   • You will receive a notification detailing the reason for the order cancellation.
   • Any payment made for the canceled order will be refunded to your original payment method within [number of days] business days.

5. Options for Customers:

   • You may choose to place a new order with the corrected stock availability or pricing.
   • Alternatively, you can request assistance from our customer support team for further clarification or assistance in finding an alternative product.

6. Exclusions: This cancellation policy applies specifically to orders affected by stock availability or pricing mistakes. It does not affect orders canceled for other reasons, such as customer request or product unavailability.

7. Customer Support: If you have any questions or concerns regarding order cancellations due to stock or price mistakes, please contact our customer support team at [Customer Support Email/Phone Number].

8. Policy Updates: We may update this cancellation policy from time to time to ensure its effectiveness and compliance with relevant laws and regulations. Any updates will be posted on our website.

By placing an order on our website, you acknowledge and agree to abide by this Cancellation Policy for Orders Due to Stock or Price Mistakes.

 

Piece of The Game Returns and Restocking Fees

We have a NO REFUND policy in place for any box purchase once the item is unsealed or leaves the store.

Personal Box Rip Policies

If you purchase a personal box after the nightly cut off time, we will open your box on the next scheduled personal breaks night or ship the box to you sealed.

Once a break begins or product is opened you may not request a refund, if there are any issues with cards from our products after it has been opened we will work with the manufacturer and offer you a refund or store credit based on their rulings.

We do charge a 3% restocking fee on any returned items. The Restocking Fee is to cover the credit card and PayPal fees that are not refunded to us when we issue a refund.